Meet The Staff: Zoe Jackson
NAME: Zoe Jackson
JOB: Receptionist and step-up Customer Services Manager
CAREER PATH SO FAR: I went to Westhoughton High School until I was 16 but didn’t want to go to university and wasn’t really sure what I wanted to do. I started working at the Bolton Arena as an attendant and cleaner just to have a job, really, but I’ve always liked it here and progressed to receptionist because I really like the work.
WHAT DOES YOUR ROLE ENTAIL?: I deal with bookings and swiping people through to the gym. There is a certain amount of admin work and I also log all the complaints and complements that come via email and pass them on to the different departments.
WHAT DO YOU LIKE ABOUT YOUR JOB?: I like dealing with the public and building up a rapport with people. We have lots of regulars who are very friendly and you get into conversations with people which are interesting.
WHAT ATTRIBUTES DO YOU NEED FOR YOUR JOB?: You need to be calm, confident and have good personal skills. I suppose you also need to be patient and diplomatic.
WHAT’S THE BEST THING ABOUT WORKING AT THE ARENA?: I’m a people-person and I really like the friendships I’ve made with the staff here and meeting so many different people every day.