Customer Update: Changes from Monday 14th September
It’s been great to see so many of our valued customers and members back over the last 6 weeks! We’ve had over 11,000 gym and class visits since we re-opened, which is extremely pleasing for all staff to see that members are enjoying using Bolton Arena Gym again.
As we head into September, we've made a number to changes to benefit our customers.
Unfortunately, due to the current restrictions imposed by the government on the Bolton Area, we have taken the decision to postpone the opening of our changing rooms. We'll look to review this as soon as the restrictions are lifted.
Gym Opening Times –
We’ve extended our gym timings to allow our members to training for longer in the evening. Please see below our new session times from Monday 14th September:
Monday – Friday Saturday - Sunday
06:00 – 08:30 07:30 - 09:00
09:00 – 10:30 09:30 – 11:00
11:00 – 12:30 11:30 – 13:00
13:00 – 14:30 13:30 – 15:00
15:00 – 16:30 15:30 – 17:00
17:00 – 19:30 17:30 – 19:00
20:00 – 21:30
Advance Booking Policy & Class Sizes
We’ll also be extending the advance booking for members. Members will be able to book 7 days in advance from Monday 14th September. Please could we remind customers that if you can’t attend gym sessions or classes that you’ve booked, to cancel yourself off to give other members the opportunity to take your space. Please note there will now be a cut off period of 1 hour before the class is due to start for members to cancel themselves off, should they not be able to make it. After this period, you'll then be expected to attend the class/session. Our non-attendance policy, will come back into force from this date.
Should you receive a place on a class/session after being on the waiting list, you will be notified via email.
We’ll also be adding an additional space to the vast majority of our instructor led classes.
BCA & 1:1 Sessions
Have you had your Body Composition Analysis completed since returning? We’re giving members their first test free on returning to the gym! Also, you can now book your 1:1 sessions with our instructors, as before. These sessions can be booked in with our instructors.
‘The Arena have done a tremendous job in these difficult times, getting the gym open and putting in place all the measures to try and keep us all safe’
`The new app looks so cool and stylish. It’s so much easier to use than the old system and I can now make all my bookings in seconds. Really enjoying using it, top job’
‘Fantastic to be back! Well done, guys’
‘Thoroughly enjoyed being back in the gym. Staff are so helpful and have been glad to see us back. Well done to Bolton Arena on the changes.’
’The app is great. I was slightly apprehensive at first, when pre-booking was made compulsory. However, the app makes it so easy to book both my gym sessions and my classes. Great job, well done’