Cancellations & Admissions Policy
Booking & Admissions Policy
Regulation of admission – All visitors must report to Reception on arrival. All gym members
using Bolton Arena Sports Village gym or classes must produce their membership card, Pay & Play
customers will be given a day card to access the gym. Those using sports facilities must
obtain a receipt from reception which they must retain throughout their visit.
Gym – All users of the gym must have an induction on their first visit. Gym users must be
over the age of 14. Proof of age may be required.
Fitness Classes Bookings – Members can book fitness classes up to 7 days in advance in person, by telephone, online or by using the app. Non-members can book Studio classes up to 5 days in advance by telephone or in person, online or by using the app. Non-members
must make payment in full at the time of booking.
If you cannot attend a class booking then you must cancel your booking via the app to
enable others to book.
Cancellations must be made no later than 24 hours before your booking. Failure to do
so could result in a suspension from booking onto classes.
Non-members who pay for a Gym or Class booking who cancel no later than 24 hour
before the class/court booking will be eligible for a refund or a credit note to be issued
for use at a later date.
Remember to check your emails or the Bolton Arena Sports Village app if you’re on the waiting list for a
class, as they will let you know if you have managed to get onto the desired session.
If you are on a waiting list but can no longer attend the session, please remove yourself from
the waiting list so that you don’t get automatically placed onto the class when a space
becomes available.
Tennis Bookings – Members can book Tennis Courts up to 7 days in advance in-person, by
telephone, online or by using the app. Non-members can book Tennis Courts up to 5 days in
advance in-person, by telephone, online or by using the app . Non-members must make
payment in full at the time of booking.
Football Pitch Bookings – Casual football pitch bookings can be made in person, by
telephone or by using the app up to 7 days in advance and all bookings must be paid for in
full at the time of booking. If the booking is cancelled a credit note is raised but no refunds
given. Block Bookings must be arranged via the Football Manager by calling 01204 488106
or email football@boltonarena.com.
Payments: Bolton Arena Sports Village will only accept cash issued by the Bank of England. We accept
payments by most major Credit or Debit Cards with the exception of AMEX.
We do not accept cheques as a method of payment.
Cancellation –
Fitness classes, Tennis and Badminton court booking’s
• For all the above bookings, a minimum of 24 hours’ notice is required to cancel.
Bookings cancelled with at least 24 hours’ notice will be eligible for a full refund or for
the booking to be transferred to a later date (Note: Bookings can only be transferred
once). Bookings cancelled with less than 24 hours’ notice will incur the full activity
charge.
Block Bookings
• A minimum of one month’s notification must be given in order to completely cancel a
block booking. A refund of any additional payment of unused sessions will be made
once the cancellation notice has been confirmed by the centre.
• A minimum of 14 days’ notice must be given to cancel a single session with the block
booking.
Course bookings
• Bolton Arena Sports Village reserves the right to cancel any course.
• The customer is not entitled to a refund of the course fees for any sessions they fail
to attend.
• If the person/attendee who is enrolled onto a sports course can no longer take part
due to ill health or an injury which prevents them from taking part a refund will only be
issued in receipt of a valid medical certificate or doctor’s/hospital note.
