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Job Opportunity: Receptionist

We are seeking a motivated, reliable and hardworking individual to join our Reception team. Responsible for delivering excellent customer service both face to face and on the telephone, you will play a vital role in the operation and promotion of the arena’s facilities and products providing an efficient reception and information service to all visitors.

You will be friendly, work well as part of a team, be an effective communicator with colleagues and customers alike, have a flexible approach to your work and possess a ‘can do’ attitude.

In return we offer enhanced holidays, pension scheme, free gym membership, uniform, free parking and a great place to work.

Salary: Meets national living/minimum wage, rising to £8.21 per hour on completion of training

Hours: 22 hours per week (average). Permanent contract.

  WEEK 1 WEEK 2 WEEK 3 WEEK 4
Monday 1530-2000 1230-2000   1300-2000
Tuesday   1545-2245 1545-2245 1545-2245
Wednesday 0645-1245      
Thursday 1530-2000   1530-2000 1545-2245
Friday 1545-2215 0645-1245 1545-2215  
Saturday 0900-1230 0900-1230    
Sunday        

In addition to the above shifts overtime may also be available and you will need to be flexible and able to work evenings and weekends.

Previous reception experience would be advantageous, however full training will be given.

Skills, Experience and Qualifications

Essential   

  •  Diplomacy and interpersonal skill
  •  Excellent verbal communication skills
  •  Good telephone technique
  •  Customer care and customer focused   operations experience
  •  Flexible approach to working hours
  •  Smart appearance

Desirable 

  • Receptionist experience
  • Computer operations
  • Till system and cash handling
  • Experience of leisure facilities operation

 

To request an application pack, please email Kathryn Platt, Human Resources Manager kathrynplatt@boltonarena.com, or telephone 01204 488115.

CV’s are accepted in support of applications, accompanied by a completed application form.

Closing date: 15 February 2019, 12 noon.

Job Opportunity: Health & Fitness Instructor

Job title: Health & Fitness Instructor

Contract: Permanent, part time.

Working Pattern: Applicants must be available to work evenings and weekends and have a flexible approach to working hours. 24.5 hours per week. 5-week shift pattern as detailed below.

 

WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5
MONDAY 05:45 – 13:30 10:30 – 19:00 10:30 – 19:00 10:30 – 19:00
TUESDAY 10:30 – 19:00 10:30 – 19:00
WEDNESDAY
THURSDAY 05:45 – 13:30 10:30 – 19:00
FRIDAY 05:45 – 13:45 10:30 – 18:30 10:30 – 18:30
SATURDAY 12:00 – 20:00 12:00 – 20:00
SUNDAY 07:30 – 15:30 12:00 – 20:00

 

 Salary:  £8.29 per hour

Applicants must hold a minimum Level 2 qualification in Health & Fitness Instructing and ideally have recent demonstrable experience of working in a Health & Fitness Suite. Desirable applicants will also have/be working towards a Level 3 Health & Fitness qualification and hold other relevant qualifications in areas such as studio cycling, boxing and kettle bells, etc.

Benefits: 

Free gym membership, discounts on Arena facilities and courses, pension scheme, uniform provided, free parking, staff discounts with local retailers.

For an application pack please email:

Kathryn Platt, Human Resources Manager

Email: kathrynplatt@boltonarena.com

Closing date: 4th February 2019, 12 noon

Interviews will be held on Thursday 14th February 2019

Job Opportunity: Casual Arena Attendant

JOB VACANCY: Casual Arena Attendant  

Working in the Operations Department, the successful applicant will be required to assist with cleaning, facility checks, setting up of equipment and other general duties on an
‘ad-hoc’ basis, as and when required.  

A wide variety of shift patterns exist and will involve weekend, evening and early morning working, however, there is no guarantee that work will be offered regularly. 

Shift examples: 

Weekdays

6.30am – various finish times
2.30pm / 5.30pm – latest finish time 10.45pm 

Weekends

7.30am / 9.00am – various finish times
1.30pm / 2.00pm – latest finish time 8.15pm 

Weekend working is an essential part of the role. 

Staff benefits include; uniform, discounts at Refresh café, free gym membership, discounts at Middlebrook restaurants/retailers 

For further information or to request an application form please contact: 

Kathryn Platt, Human Resources Officer kathrynplatt@boltonarena.com 

Application forms are also available from Reception. 

Please note that although CV’s will be accepted as support of an application, the company’s application must be completed in full. 

Applicants will also be required to provide documentation to verify their eligibility to live and work in the UK. 

Closing date: 31st January 2019 

Job Opportunity: Casual Health & Fitness Instructor

Job title:  Casual Health & Fitness Instructor  

Contract: Casual work on an ‘as required’ basis to cover holidays, etc.  

Hours: Hours will be organised monthly in advance. Applicants must be available to work evenings and weekends. 

Salary: £8.29 per hour 

Applicants must hold a minimum Level 2 qualification in Health & Fitness Instructing and ideally have recent demonstrable experience of working in a Health & Fitness Suite. Desirable applicants will also be working towards a Level 3 Health & Fitness qualification and hold other relevant qualifications in areas such as studio cycling and kettle bells, etc. 

Benefits include free gym membership, discounts on Arena facilities and courses, pension scheme, uniform provided, free parking.

To request an application pack, please email Kathryn Platt, Human Resources Manager kathrynplatt@boltonarena.com, or telephone 01204 488115

CV’s are accepted in support of applications but must be accompanied by a completed application form.

Closing date: 31st July 2018, 12 noon

Job Opportunity: Partnerships & Communities Activator

Partnerships & Communities Activator – full time, permanent

Salary – £24,000 per annum

The USN Bolton Arena is a registered charity with a strong belief that sport and leisure activity contributes to personal health, happiness and well-being. It is our mission to inspire people of all ages, backgrounds and abilities to follow a lifelong passion for sport and healthy lifestyles through the provision of excellent sport & exercise facilities and programmes which are accessible to all.

As part of the Sports Team you will be passionate about getting people more active by engaging with local communities and organisations. You will introduce, deliver and maintain community health and well-being programmes for people of all ages, aiming to remove barriers and increase participation in physical activity.

KEY ACCOUNTABILITIES:

To be considered for this post you will be an excellent communicator and have a strong background and knowledge within sport & leisure and health & well-being markets. This post requires an individual who is creative, has excellent planning skills and is competent in Microsoft and related packages.

For further information and to apply for this post, please request an application pack from:

Cath Laing – cathlaing@boltonarena.com

Please note that CV’s are accepted in support of applications but the company’s application form must be completed in full and returned by the closing date.

Closing date for applications: 29th June 2018, 12 noon

Job Opportunity: Events & Sales Executive

Events & Sales Executive – full time, permanent

Salary – £25,000 OTE

Are you seeking a new challenge? Do you have the drive and determination to succeed? Then we may have the job for you!

A purpose-built arena with extensive leisure, sporting and event facilities, USN Bolton Arena also boasts a top performing Performance Tennis Academy, prominent gymnastics club and successful Football programme.

We are seeking a motivated, highly organised and professional individual to join our Conference and Events team. Responsible for promoting and selling event spaces, advertising and sponsorship packages through a programme of wide-ranging activity including, email, telesales, networking, etc, maintaining our existing client base and building relationships with new and potential clients, you will need to be able to co-ordinate event space to maximise income and maintain a full events calendar.

To be considered for this role, you will be an excellent communicator and influencer, have a strong background and knowledge within conference & events and ideally have experience of selling advertising and sponsorship packages. This post requires an individual who is creative, has excellent planning and organisation skills and is competent in Microsoft and related packages.

In return we offer a rewarding and satisfying job role working with a friendly team and enhanced holidays and benefits.

For further information and to apply for this post, please request an application pack from:

Kathryn Platt, Human Resources Manager – kathrynplatt@boltonarena.com

Please note that CV’s are accepted in support of applications, but the company’s application form must be completed in full and returned by the closing date.

Closing date for applications:  31st  May 2018, 12 noon

Job Opportunity: Customer Service Manager

Customer Service Manager- full time, permanent

Starting salary : £19,185 per annum (£9.95 per hour)

The USN Bolton Arena is a registered charity with a strong belief that sport and leisure activity contributes to personal happiness and well-being. It is our mission to inspire people of all ages, backgrounds and abilities to follow a lifelong passion for sport and healthy lifestyles through the provision of excellent sport & exercise facilities and sports programmes which are accessible to all.

As part of the Operations Team you will work closely with the Senior Customer Services Manager and Head of Operations. You will be a key player in the continuous improvement of the management and day-to-day operation of the arena and primary focus areas will include people management, building safety and security and maintenance and development of high standards of quality and customer service.

To be considered for this post you will be an excellent communicator, team player and ideally have previous supervisory experience within a customer service role. This post requires an individual who has good planning and organisation skills who is able to communicate easily with people of all ages, abilities and at all levels inside and outside the organisation. Previous experience in a similar role would be a distinct advantage.

For further information and to apply for this post, please request an application pack from:

Kathryn Platt, Human Resources Manager – kathrynplatt@boltonarena.com

Please note that CV’s are accepted in support of applications but the company’s application form must be completed in full and returned by the closing date.

Closing date for applications:  18th May 2018, 12 noon

Job Opportunity: Gymnastics Coach

Gymnastics Coach (Level 1 or above)

Salary:  BG level 1       £8.50 per hour
BG level 2       £11.25 per hour

The successful applicant will be required to assist and lead on evening gymnastics classes.

To apply for this exciting role, you must be qualified at UKCC Level 1 at least, (or equivalent) and in addition hold the following certificates/membership: –

All certificates relating to the above plus evidence of qualifications must be provided at the interview stage.

Hours of work – up to 24.75 hours per week.  This vacancy is flexible, and applications are invited from all applicants who may be seeking to work more / less hours per week or on a casual basis.

Tuesday           4pm – 8pm                                            Friday        10am – 11.30am & 4 – 8.30pm
Wednesday     4pm – 8.30pm                                      Saturday    9am – 12.30pm & 12.30pm – 4pm
Thursday         4pm – 8pm                                            Sunday       9.15am – 12pm & 12.30pm – 4pm

Additional hours may also be available during school holidays and during term time on outreach work with schools and holiday camps.

Applicants will also be required to provide documentation at the interview stage to verify their eligibility to live and work in the UK.

Excellent employee benefits include: –

To request an application pack, please email Kathryn Platt, Human Resources Manager kathrynplatt@boltonarena.com, or telephone 01204 488115

CV’s are accepted in support of applications, accompanied by a completed application form.
Closing date: 16th April 2018

Job Opportunity: Leisure Attendant

Leisure Attendant
(deputy Customer Services Manager)

USN Bolton Arena is looking for suitably qualified and experienced individuals with excellent customer service skills to be part of the Operations team.
Ideally, we are seeking individuals with first-hand experience of working in the Leisure Industry, who enjoy working as part of a team and have excellent communication skills and a good understanding of service delivery.
Duties will include general cleaning and housekeeping tasks, equipment set up and providing cover for the Customer Services Manager in their absence. Full training will be given and each of these tasks requires a high level of interaction and communication with colleagues and customers.
You will be required to work shifts including evenings, early mornings and weekends with a commitment to working flexibly to meet the needs of the service.

Salary: Meets National Minimum wage, plus enhancement to £9.23 per hour when deputising for Customer Services Manager

Hours: 3-week rota pattern, averaging 36.08 hours per week

Shift pattern:                Week 1 Week 2 Week 3
Monday 0600-1430 1430-2245 DAY OFF
Tuesday 0600-1430 1430-2245 DAY OFF
Wednesday 0600-1430 1430-2245 DAY OFF
Thursday DAY OFF 1430-2245 0600-1430
Friday DAY OFF 1500-2215 0600-1430
Saturday DAY OFF DAY OFF 0730-2015
Sunday 0730-2015 DAY OFF DAY OFF
TOTAL 38.25 40.25 29.75

 

To request an application pack, please email Kathryn Platt, Human Resources Manager kathrynplatt@boltonarena.com, or telephone 01204 488115

CV’s are accepted in support of applications, accompanied by a completed application form.

Closing date:  16 April 2018, 12 noon.

Job Opportunity: Memberships Adviser

Membership Adviser – Part Time

We are seeking a motivated, reliable and hardworking individual to join our Membership team.

Duties will include planning and executing sales activity through the use of text, e-mail, telesales, leaflet drops and outreach activities. You will also conduct face-to-face appointments, deal with telephone and ‘walk-in’ enquiries and maintain an excellent programme of after sales care and promotion of referrals, renewals and retention activity.

Successful candidates will need to be friendly, approachable and confident, possess excellent communication and negotiation skills, be computer literate and have the ability to capture and process information accurately and in a timely manner.

Ideal candidates will have experience of working in a sales role and experience of working within the leisure industry would be advantageous, although not essential as full training will be given. In addition, you should be self-motivated, able to work on your own initiative and unsupervised and possess good literacy and numeracy skills.

In return we offer enhanced holidays, pension scheme, free gym membership, uniform, free parking and a great place to work.

Salary: A competitive salary is offered, plus commission and bonus scheme

Hours: 17.5 hours per week (average). Permanent contract.

Wednesday 1500-2000
Thursday 1500-2000
Friday 0900-1700
Saturday Occasional cover for holidays by arrangement
Sunday Occasional cover for holidays by arrangement

In addition to the above shifts overtime may also be available

Other Personal Qualities and Abilities

To request an application pack, please email Kathryn Platt, Human Resources Manager kathrynplatt@boltonarena.com, or telephone 01204 488115

CV’s are accepted in support of applications, accompanied by a completed application form.

Closing date: 9 March 2018, 12 noon.

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