We are seeking a motivated, reliable and hardworking individual to join our Reception team. Responsible for delivering excellent customer service both face to face and on the telephone, you will play a vital role in the operation and promotion of the arena’s facilities and products providing an efficient reception and information service to all visitors.
You will be friendly, work well as part of a team, be an effective communicator with colleagues and customers alike, have a flexible approach to your work and possess a ‘can do’ attitude.
In return we offer enhanced holidays, pension scheme, free gym membership, uniform, free parking and a great place to work.
Job title: Receptionist (start date, April 2017)
Salary: Starting salary meets national living/minimum wage
Hours: 19.25 per week. Permanent contract.
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In addition to the above shifts overtime may also be available and you will need to be flexible and able to work evenings and weekends.
Previous reception experience would be advantageous, however full training will be given.
Skills, Experience and Qualifications
· Diplomacy and interpersonal skills
· Excellent verbal communication skills
· Good telephone technique
· Customer care and customer focussed operations experience
· Flexible approach to working hours
· Smart appearance
· Receptionist experience
· Computer operations/keyboard skills
· Till system and cash handling
· Experience of leisure facilities operation
For further details and application form please contact Kathryn Platt, Human Resources Officer on 01204 488115 or email
Job title: Leisure Attendant
Contract: Permanent, starting asap
Hours: 2 week rota pattern, averaging 33.3 hours per week
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Salary: Meets national minimum/living wage dependent upon age
Please express your interest in writing to:-
Kathryn Platt, HR Officer or any of the Customer Service Managers’s.
Closing date: Thursday 30th March 2017, 12 noon
NAME: Jack Southern
WORK TITLE: Health and Fitness Instructor
WHAT DOES YOUR WORK INVOLVE: Helping people reach their goals, gain more confidence in the gym and help customers gain more knowledge of Health and Fitness.
HIGHLIGHTS OF YOUR CAREER SO FAR: Passing my level 3 personal training qualification, and developing my career by increasing my time on the gym floor. Also passing my qualification in applied nutrition to further my knowledge in this industry.
SPECIAL WORK CHALLENGES: Showing my diversity by working with people who have different training needs than myself, which has helped me enhance my knowledge.
FUTURE PLANS: To progress in the fitness industry, and to develop myself as a fitness instructor to ensure I am giving clients the knowledge and motivation to succeed.
BEST THING ABOUT WORKING AT THE ARENA: The staff and the customers! Makes coming to the gym to work fun and fulfilling!
NAME: Laura Tobin
WORK TITLE: Health and Fitness Instructor
WHAT DOES YOUR WORK INVOLVE: Helping members of the gym reach their fitness goals, whether it be losing weight or learning new exercise techniques. Using exercise to bring happiness to people’s lives.
HIGHLIGHTS OF YOUR CAREER SO FAR: Qualifying as a level 3 exercise referral instructor and a level 4 Obesity and Diabetes Specialist.
SPECIAL WORK CHALLENGES: Get people involved and trying new exercise techniques, such as; resistance training, running mechanics and speed, agility, quickness (SAQ) training.
FUTURE PLANS: Gain more qualifications to ensure I can give clients as much useful information as possible. Build on my knowledge and develop into a career in the health and fitness industry.
BEST THING ABOUT WORKING AT THE ARENA: Individuals that I will train with that can share their knowledge with me and vice versa. Using the gym to develop myself as a trainer.
Job title: Cleaner
Hours: 21 per week (average). To start as soon as possible, fixed term until 31st March 2017.
Salary: Meets national minimum/living wage.
Shifts: 2 week working pattern.
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– enhanced holiday entitlements
– gym membership
– free parking
– uniform provided
– reward & recognition scheme
For application form and job description please email:
Kathryn Platt, HR Officer – firstname.lastname@example.org
Closing date: 5th December 2016, 12 noon.
NAME: Robert Crompton
WORK TITLE: Health and Fitness Instructor
WHAT DOES YOUR WORK INVOLVE: My work involves making anyone, any person, any age and any ability love & be as passionate as I am about fitness.
HIGHLIGHTS OF YOUR CAREER SO FAR: Achieving a Level 3 Diploma in personal Training at 17 and being one of the youngest in the North West, progressing from a casual to a part time to a full time instructor in 12 months and becoming known around the local area for the involvement in my passion.
SPECIAL WORK CHALLENGES: Opening people’s eyes to different and fun compound ways of training, whilst still in a conventional environment.
FUTURE PLANS: Progress as far as possible in the fitness industry, whether that be a management or a more senior role. I’ll take on any challenge that is thrown at me.
BEST THING ABOUT WORKING AT THE ARENA: The Arena for me doesn’t feel like work it’s more like coming to an amazing building with friends in an environment I could never get fed up with. Getting people the results they want and making them socially happy and comfortable is the best thing for me.
NAME: Mark Peach
JOB: Catering Operations Manager for Bolton Whites in the Arena.
CAREER SO FAR: I was born and brought up in Derby and first went into the catering industry at 16 as a bottle-washer. I progressed to becoming a barman and supervisor then assistant manager. I came to work as deputy manager for The Malthouse Farm pub restaurant in Chorley when it first opened and was there for about five years. Then I went to work for De Vere’s at the Bolton Whites Hotel for seven years as bar manager, dealing with the hotel and conferencing for about two years which was a very busy lifestyle with hundreds of staff. I wanted to improve my work/life balance (I’m married with a seven year-old son) so moved over to working for Bolton Whites in the Arena just a month or two ago.
WHAT ARE YOUR DUTIES NOW? I look after all the conference and event catering at the Arena and also the Refresh Café.
WHAT DO YOU LIKE ABOUT THE ARENA? It’s less corporate and more family-oriented and I really like all the smaller clubs which are attached to the Arena. There’s a great atmosphere and buzz here and people are very friendly.
WHAT IS YOUR GREATEST CHALLENGE CURRENTLY? The Refresh Café – we want to get it absolutely right and I’ve been asking lots of customers exactly what they want from it.
WHAT ARE YOUR PLANS HERE? I’m looking at several different things including outside catering, taking orders – including made by Twitter – to the various businesses and offices nearby.
WHAT ARE YOUR SPORTING INTERESTS? I like running and I’ve also started using the Arena gym – it’s great that we can do this so easily.
WHAT ARE YOUR FUTURE PLANS? I’m here for the long-term, and looking forward to all that brings.
* To follow the Arena Café on Twitter go to @RefreshArena1
Job title: Part Time Arena Attendant
Hours: 33 hours per week
Salary: Meets national Minimum/living wage
Shift times: Hours of work will include weekdays, evenings and weekends and examples of shift times will include:-
0800-1800 / 1400-2000/ 0900-1400
Previous experience working in a leisure environment would be advantageous, however full training will be given.
For further details and application form please speak to:-
Nicola Toole, Senior Customer Services Manager or Kathryn Platt, Human Resources Officer.
NAME: Gaynor Higson
WORK TITLE: Senior Health and Fitness Instructor/Inspire Bolton to Action Mentor
WHAT DOES YOUR WORK INVOLVE: The main aspect of the job involves helping members achieve their goals at the gym, whether this is for fitness, social, fun, health or a combination of these. This is by setting progressive programmes, dealing with general inquiries, taking active one-to-one sessions or just by interacting with them.
HIGHLIGHTS OF YOUR CAREER SO FAR: Winning Bolton Council Instructor/Coach of the Year 2012/2014.
SPECIAL WORK CHALLENGES: Turning people around to actually enjoy coming to the gym ad getting the same buzz out of it as I do.
FUTURE PLANS: Being relatively new to the fitness industry in a work capacity, I still feel I have a lot to learn in a rapidly changing industry. I still get a buzz out of coming to work (most days!) and helping people towards their fitness goals and unless this changes I cannot see me wishing to change my work plans or environment.
BEST THING ABOUT WORKING AT THE ARENA: Being paid to talk to people about fitness and training! What’s not to like – and, of course, all the people I meet.
NAME: Stuart Kay
JOB: Tennis Manager
BACKGROUND: My dad was in the Forces so I travelled around the world when I was young. I went to school in Germany and played all sports – badminton, football and where I first played tennis in my teens. I got a bit more interested in tennis and played for a German club but that was really my level, as a club player. My Mum was from Preston so when we came back to the UK, we lived in Preston.
PROFESSIONAL BACKGROUND: I started working in leisure centres – first as an attendant and eventually became assistant manager – and then I got a job at Southport Tennis Centre as Manager where I worked for 10 years. I realised that I wanted to teach tennis, especially to youngsters, and took my coaching Levels 1, 2 and 3 there. I came to Bolton Arena as Tennis Manager 12 years ago. A lot has changed in that time in tennis generally and here we have the High Performance Centre which attracts many players from outside the Bolton area and further afield including Yorkshire and Cumbria. I’ve been involved in the development side of tennis, bringing large tournaments here and team tournaments like the under-14s – which is something I’ve been really proud of.
IS TENNIS MORE POPULAR AT THIS TIME OF YEAR? Wimbledon Fortnight always makes a difference and we get more people coming to play tennis at the Arena, which is great.
IS YOUR WORK JUST WITHIN THE ARENA? No. We have an outreach programme where we work with 25 different schools and we try to promote tennis across the borough. We’re also working with tennis clubs at Lostock and Eagley and putting on sessions in Moss Bank Park.
HOW DO YOU SEE THE FUTURE OF TENNIS LOCALLY? I think it needs to be available to more people by making it fun, through cardio and other sorts of enjoyable tennis sessions, to help everyone’s fitness and making sport more accessible.
WHY DO YOU LIKE WORKING AT THE ARENA? The staff and the facilities are great here. My job is never mundane, it’s always different, working with different people. I still really enjoy it.
HOW DO YOU KEEP FIT THESE DAYS? I don’t get on court enough to play tennis these days but I tend to go for a 30-minute run which I like.