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Job Opportunity: Customer Service Manager

Customer Service Manager- full time, permanent

Starting salary : £19,185 per annum (£9.95 per hour)

The USN Bolton Arena is a registered charity with a strong belief that sport and leisure activity contributes to personal happiness and well-being. It is our mission to inspire people of all ages, backgrounds and abilities to follow a lifelong passion for sport and healthy lifestyles through the provision of excellent sport & exercise facilities and sports programmes which are accessible to all.

As part of the Operations Team you will work closely with the Senior Customer Services Manager and Head of Operations. You will be a key player in the continuous improvement of the management and day-to-day operation of the arena and primary focus areas will include people management, building safety and security and maintenance and development of high standards of quality and customer service.

To be considered for this post you will be an excellent communicator, team player and ideally have previous supervisory experience within a customer service role. This post requires an individual who has good planning and organisation skills who is able to communicate easily with people of all ages, abilities and at all levels inside and outside the organisation. Previous experience in a similar role would be a distinct advantage.

For further information and to apply for this post, please request an application pack from:

Kathryn Platt, Human Resources Manager – kathrynplatt@boltonarena.com

Please note that CV’s are accepted in support of applications but the company’s application form must be completed in full and returned by the closing date.

Closing date for applications:  18th May 2018, 12 noon

Marc Kay

Meet The Staff: Marc Kay

NAME Marc Kay

AGE: 31

WORK TITLE: Health and Fitness Instructor

WHAT DOES YOUR WORK INVOLVE: The role involves creating tailored workouts that are unique for our members. Helping them to achieve their goals and ultimately improve their lifestyle.

HIGHLIGHTS OF YOUR CAREER SO FAR: Seeing the positive effect that exercise and fitness has on an individual’s overall well-being. It is not just the obvious physical change that occurs but also the self confidence gained that can be used in other aspects of a persons life.

SPECIAL WORK CHALLENGES: Helping people to not be afraid of the gym environment and to realise the overwhelming majority do not live on social media and come out of men’s health magazine. Everybody is different and has different capabilities and it’s important to not compare yourself to others but to focus on you and your own goals.

FUTURE PLANS: I am keen to further my knowledge within the fitness industry. I have a degree in sports science but would like to study nutrition as a higher qualification.

BEST THING ABOUT THE ARENA: I enjoy the team of staff that I work with at the arena.

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Job Opportunity – Sports Development Manager

Sports Development Manager – Part Time (24 hours per week average)

Salary circa: £26,000, pro rata.  Fixed Term – 12 months

The USN Bolton Arena is a registered charity with a strong belief that sport and leisure activity contributes to personal happiness and wellbeing. It is our mission to inspire people of all ages, backgrounds and abilities to follow a lifelong passion for sport and healthy lifestyles through the provision of excellent sport & exercise facilities and sports programmes which are accessible to all.

As part of the Sports Team you will be passionate about sport, results orientated, target driven and self-motivated. You will be accountable for the development of current and new products across a variety of sports to drive income and participation. Working closely with the Director of Sport you will be educated to degree level (or equivalent), be able to demonstrate a working knowledge of sports in the local area and have a track record in developing successful sports related projects, with a big focus on growing children’s sports.

To be considered for this post you will be an excellent communicator and influencer, have a strong background and knowledge within sport & leisure and ideally have competed at a high level in sport. This post requires an individual who is creative, has excellent planning and organisation skills and is competent in Microsoft and related packages.

For further information and to apply for this post, please request an application pack from:

Kathryn Platt, Human Resources Manager – kathrynplatt@boltonarena.com

Please note that CV’s are accepted in support of applications but the company’s application form must be completed in full and returned by the closing date.

 

Closing date for applications:  7th December 2017, 12 noon

Ryan Cadman 3

Meet The Staff: Ryan Cadman

NAME: Ryan Cadman

AGE:  23

WORK TITLE: Health and Fitness Instructor

WHAT DOES YOUR WORK INVOLVE: Helping people find specific health and fitness goals, then helping them obtain them within the gym environment. Giving people plans that they can follow which are suited to their individual needs and goals.

HIGHLIGHTS OF YOUR CAREER SO FAR: Helping and seeing a close friend lose up to 6 stone and getting them much fitter. Also winning my Pro card in Bodybuilding by coming first as a Junior Bodybuilder.

SPECIAL WORK CHALLENGES: Trying to make people see that the gym isn’t that big and scary but how it can be a fun place to be. Also there’s no point in doing a workout in which you don’t enjoy, if you enjoy it you give it 100%.

FUTURE PLANS: To learn more about the fitness industry as it is forever changing, you can never know enough! Branch out my knowledge to more cardio based exercises rather than strength and conditioning.

BEST THING ABOUT WORKING AT THE ARENA: Since I joined the team I was made very welcome and comfortable from the start. People are more than happy to help each other.

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Job Opportunity: Receptionist

We are seeking a motivated, reliable and hardworking individual to join our Reception team. Responsible for delivering excellent customer service both face to face and on the telephone, you will play a vital role in the operation and promotion of the arena’s facilities and products providing an efficient reception and information service to all visitors.

You will be friendly, work well as part of a team, be an effective communicator with colleagues and customers alike, have a flexible approach to your work and possess a ‘can do’ attitude.

In return we offer enhanced holidays, pension scheme, free gym membership, uniform, free parking and a great place to work.

Job title: Receptionist (start date, April 2017)

Salary: Starting salary meets national living/minimum wage

Hours: 19.25 per week. Permanent contract.

 

  Week1 Week 2 Week 3 Week 4
Monday 1300-2000
Tuesday 1530-2245 0645-1315 1530-2245 0645-1315
Wednesday 1530-2245 1545-2245
Thursday
Friday 1545-2215 1545-2215 1545-2215
Saturday 0900-1200
Sunday 1530-2015

 

In addition to the above shifts overtime may also be available and you will need to be flexible and able to work evenings and weekends.

Previous reception experience would be advantageous, however full training will be given.

 

Skills, Experience and Qualifications

 

Essential

·         Diplomacy and interpersonal skills

·         Excellent verbal communication skills

·         Good telephone technique

·         Customer care and customer focussed operations experience

·         Flexible approach to working hours

·         Smart appearance

Desirable

·         Receptionist experience

·         Computer operations/keyboard skills

·         Till system and cash handling

·         Experience of leisure facilities operation

 

 

For further details and application form please contact Kathryn Platt, Human Resources Officer on 01204 488115 or email
kathrynplatt@boltonarena.com

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Job Opportunity: Leisure Attendant

Job title: Leisure Attendant

Contract: Permanent, starting asap

Hours: 2 week rota pattern, averaging 33.3 hours per week

Shift times:  

  Week 1 Week 2
Monday 1645-2245 1645-2245
Tuesday OFF OFF
Wednesday 0830-1800 0830-1800
Thursday OFF OFF
Friday 0800-1500 0800-1500
Saturday 0900-2000 OFF
Sunday OFF 0900-2000

 

Salary: Meets national minimum/living wage dependent upon age

Please express your interest in writing to:-

Kathryn Platt, HR Officer or any of the Customer Service Managers’s.

Email: kathrynplatt@boltonarena.com

Closing date:  Thursday 30th March 2017, 12 noon

Jack Southern 2

Meet The Staff: Jack Southern

NAME: Jack Southern

AGE:  25

WORK TITLE: Health and Fitness Instructor

WHAT DOES YOUR WORK INVOLVE: Helping people reach their goals, gain more confidence in the gym and help customers gain more knowledge of Health and Fitness.

HIGHLIGHTS OF YOUR CAREER SO FAR: Passing my level 3 personal training qualification, and developing my career by increasing my time on the gym floor. Also passing my qualification in applied nutrition to further my knowledge in this industry.

SPECIAL WORK CHALLENGES: Showing my diversity by working with people who have different training needs than myself, which has helped me enhance my knowledge.

FUTURE PLANS: To progress in the fitness industry, and to develop myself as a fitness instructor to ensure I am giving clients the knowledge and motivation to succeed.

BEST THING ABOUT WORKING AT THE ARENA: The staff and the customers! Makes coming to the gym to work fun and fulfilling!

Laura Tobin cropped

Meet The Staff: Laura Tobin

NAME: Laura Tobin

AGE: 22

WORK TITLE: Health and Fitness Instructor

WHAT DOES YOUR WORK INVOLVE: Helping members of the gym reach their fitness goals, whether it be losing weight or learning new exercise techniques. Using exercise to bring happiness to people’s lives.

HIGHLIGHTS OF YOUR CAREER SO FAR: Qualifying as a level 3 exercise referral instructor and a level 4 Obesity and Diabetes Specialist.

SPECIAL WORK CHALLENGES: Get people involved and trying  new exercise techniques, such as; resistance training, running mechanics and speed, agility, quickness (SAQ) training.

FUTURE PLANS: Gain more qualifications to ensure I can give clients as much useful information as possible. Build on my knowledge and develop into a career in the health and fitness industry.

BEST THING ABOUT WORKING AT THE ARENA: Individuals that I will train with that can share their knowledge with me and vice versa. Using the gym to develop myself as a trainer.

 

 

Bolton-Arena-2-770x288

Job Opportunity: Cleaner

Job title: Cleaner

Hours: 21 per week (average). To start as soon as possible, fixed term until 31st March 2017.

Salary: Meets national minimum/living wage.

Shifts: 2 week working pattern.

 

  WEEK 1 WEEK 2
Monday OFF 0630-1130
Tuesday OFF 0630-1130
Wednesday 0630-1130 OFF
Thursday 0630-1130 0630-1130
Friday OFF OFF
Saturday 0730-1600 OFF
Sunday 0730-1600 OFF

 

Benefits include:
– enhanced holiday entitlements
– gym membership
– free parking
– uniform provided
– reward & recognition scheme

For application form and job description please email:

Kathryn Platt, HR Officer – kathrynplatt@boltonarena.com

Closing date: 5th December 2016, 12 noon.

rob-crompton

Meet The Staff: Rob Crompton

NAME: Robert Crompton

AGE:  20

WORK TITLE: Health and Fitness Instructor

WHAT DOES YOUR WORK INVOLVE: My work involves making anyone, any person, any age and any ability love & be as passionate as I am about fitness.

HIGHLIGHTS OF YOUR CAREER SO FAR: Achieving a Level 3 Diploma in personal Training at 17 and being one of the youngest in the North West, progressing from a casual to a part time to a full time instructor in 12 months and becoming known around the local area for the involvement in my passion.

SPECIAL WORK CHALLENGES: Opening people’s eyes to different and fun compound ways of training, whilst still in a conventional environment.

FUTURE PLANS: Progress as far as  possible in the fitness industry, whether that be a management or a more senior role. I’ll take on any challenge that is thrown at me.

BEST THING ABOUT WORKING AT THE ARENA:  The Arena for me doesn’t feel like work it’s more like coming to an amazing building with friends in an environment I could never get fed up with. Getting people the results they want and making them socially happy and comfortable is the best thing for me.

 

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