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Job Opportunity: Customer Service Manager

Customer Service Manager- full time, permanent

Starting salary : £19,185 per annum (£9.95 per hour)

The USN Bolton Arena is a registered charity with a strong belief that sport and leisure activity contributes to personal happiness and well-being. It is our mission to inspire people of all ages, backgrounds and abilities to follow a lifelong passion for sport and healthy lifestyles through the provision of excellent sport & exercise facilities and sports programmes which are accessible to all.

As part of the Operations Team you will work closely with the Senior Customer Services Manager and Head of Operations. You will be a key player in the continuous improvement of the management and day-to-day operation of the arena and primary focus areas will include people management, building safety and security and maintenance and development of high standards of quality and customer service.

To be considered for this post you will be an excellent communicator, team player and ideally have previous supervisory experience within a customer service role. This post requires an individual who has good planning and organisation skills who is able to communicate easily with people of all ages, abilities and at all levels inside and outside the organisation. Previous experience in a similar role would be a distinct advantage.

For further information and to apply for this post, please request an application pack from:

Kathryn Platt, Human Resources Manager – kathrynplatt@boltonarena.com

Please note that CV’s are accepted in support of applications but the company’s application form must be completed in full and returned by the closing date.

Closing date for applications:  18th May 2018, 12 noon

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